Frequently Asked Questions
  • What is AllTrac?

    AllTrac is our management platform for our BikeTrac product. This is where you can manage your account and devices. You may see ALLTRAC.CO.UK on your card statement. This is a subscription payment from us.

  • Can I transfer my BikeTrac unit to another machine?

    Yes, your BikeTrac unit is registered to you personally, so it can be transferred between machines. Please log-in to your portal and select ‘disable SOC’ before removal and then arrange unit swap by our Certified Engineers. Once installed on your new machine we will run a full system check and issue you with a new certified engineer certificate.

  • Will the unit drain my battery?

    Our Unit has its own internal battery, so it only draws power from your bike’s battery when it needs it. However, BikeTrac also notifies you if your battery voltage drops via text message, so you should never be left with a flat battery.

  • Do I get charged additionally for text messages, phone calls or emails?

    No, everything is included in the subscription, so there’s no extra charge. Unlike some other tracking products you’ll never be left without credit, so as long as your subscription is valid your bike is always protected.

  • Can I see my machine in real-time?

    Yes, BikeTrac returns location data even when your machine is turned off and parked up. Want reassurance it’s where you left it still? No problems, just log-in to your account and check.

  • Can I fit my own BikeTrac unit?

    We strongly advise that it is installed by a Biketrac Certified Engineer for insurance purposes a qualified installer should be used to make sure that your unit is correctly fitted in a covert location, either at our workshop or at your home / work place.

  • What happens if my machine is stolen?

    Your unit will notify you via text message and email of the movement, while at the same time our Secure Operating Centre (SOC) will make contact with you immediately via phone call to confirm that the bike is ok or is missing / stolen.  If theft is confirmed, our team will liaise with the local police to pinpoint its exact location and direct police officers to the location.

  • iOS App – “AllTrac” Wants to Use “m2mcloud.com” to Sign In

    If you see this, please do not be alarmed, we do not share any of your data M2M is partner of BikeTrac. You will only need to accept this once.

  • If the map is not loading on your mobile device?

    This may be caused by “Pop up Blockers” being turned ON after last update, to check and turn OFF please follow these steps;
    1. Go to phone Settings
    2. Scroll down to “Safari”
    3. Select and Scroll down to “Pop up blockers”
    4. Please make sure it’s turned “OFF”

  • I am getting a pop up message saying “No live data available”

    Click the green bar and “Swipe” down to refresh the APP OR refresh your screen.

  • Any Other Questions

Please do contact us on 07888 686001

91% RECOVERY RATE

Cat S7

Thatcham Approved

237

Recoveries

24-7

Real-time Monitoring

24-7

Operations Center

GS Auto Alarms

17 Sion Avenue
Kidderminster
Worcestershire, DY10 2YJ

Opening Hours

Mon - Fri: 9:00 - 18:00
Sat: 9:00 to 17:00
Sun: 10:00 to 15:00

Contact us

Office: 01562 911121
Mobile: 07888 696001

Thatcham Research Security Verified

BikeTrac is now S7 Thatcham. Our devices protect on multiple levels, offering GPS location and radio frequency (RF) detection. The RF allows us to pin-point a device to an accuracy of just one meter, which can help with gaining search warrants.

Connect with Us

Office: 01562 911121
Mobile: 07888 696001

GS Auto-Alarms
17 Sion Avenue
Kidderminster
Worcestershire
DY10 2YJ

Insurance APPROVED

Ducati Insurance
Kawasaki Insurance
Allstyles
BeMoto
Bennetts
Adrian Flux
Bikesure Carole Nash
Devitt
Lexham Principal
Motorcycle Direct

Key features

Stealth Installation
24-7 Operations Center
Real-time Monitoring
Bike Down Alerts
Self Maintaining
Records Journeys
Service reminders
Geofence Breach

error: Content is protected !!