FAQ’s
What happens if my bike is stolen?
Your unit will notify you via text message and email of the movement, while at the same time our Secure Operating Centre (SOC) will make contact with you immediately via phone call to confirm that the bike is missing. If theft is confirmed, our team will liaise with the local police to pinpoint its exact location and direct police officers / the recovery team to the location.
Who is AllTrac Group?
AllTrac Group, initially known for its lead product, BikeTrac, dates back to 2009, where the team developed and honed its automotive tracking experience within the two-wheel industry, where theft was becoming a huge issue. Working closely with the authorities, BikeTrac changed the face of two-wheel recoveries, thanks to its multi-tier technology that meant a stolen bike could be pinpointed down to less than one-metre, police forces quickly realised that if a reported stolen bike was equipped with BikeTrac, they were virtually sure of a successful recovery outcome. Thanks to this, search warrants became much easier to acquire and so BikeTrac’s recovery rate rocketed, a rate that is still more than 94% today. AllTrac expanded into farm machinery with ATVTrac, including the arborist industry, while also offering its AutoTrac automotive product too. The group currently boasts more that £15m worth of recoveries.
What happens if my bike is stolen?
Your unit will notify you via text message and email of the movement, while at the same time our Secure Operating Centre (SOC) will make contact with you immediately via phone call to confirm that the bike is missing. If theft is confirmed, our team will liaise with the local police to pinpoint its exact location and direct police officers / the recovery team to the location.
I wish to cancel my subscription, what do I do?
Please call or email our Support Desk on either 01327 317980 or hello@alltrac.co.uk to help you.
Lines open Monday – Friday, 9am – 5: 30pm
How is BikeTrac Installed?
Due to the nature of the device, we do not sell directly. Contact one of our fully trained dealers who will supply and fit a BikeTrac for you. This way you will be assured that the device will be covertly installed, checked and working correctly, before you register it.